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SFX Filtration System Troubleshooting

 

 

Note: Disconnect the pump from the electrical outlet before performing any troubleshooting pump.

Useful Tips

Symptom 1: Pump will not start or stay on and may turn off suddenly on its own.

  1. Hold down the button "test" If you have a GFCI for 30 seconds, then release the button. Press the reset button to start the pump.
  2. Check another appliance or small device, such as a hair dryer. If that doesn't work, the problem is not with the pump and the client should reset their circuit breaker. If the problem persists, call an electrician to check the circuit.
  3. Is the pump hot? Pumps are protected by thermal overload. If the pump gets too hot, the circuit opens and the pump will stop operating until it cools. Please check in the operating times here. For best results, run the pump at night when the temperature is lower.

 

Symptom 2: There is no water flow or slow water flow:

  1. Check the filter cartridge or replace filter cartridge if needed. Help with the cleaning of the filters can be found in Filter Cartridge Cleaning and Care, Under Pool Support, Accessory Instructions and Tips
  2. Check for obstructions at all sites of the hose. You can also look inside hose for debris.
  3. Check for debris in of the skimmer basket and down into the pump. Use the replacement instructions for the SFX filtration system of rotor assembly found in the manual of instructions for disassembly and Assembly.

Tip: Using two people to remove the pump and re-installation is recommended. 

                                                                                                                                                         

If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

Symptom 3: Pump is not cleaning the pool (Murky or green tinted water):

  1. Check the filter cartridge. Help with the cleaning of the filters can be found in Filter Cartridge Cleaning and Care, under Pool Support, Accessory Instructions and Tips
  2. Check for obstructions at all sites of the hose. You can also see pipe debris inside.
  3. Use a chemical substance float device to release and ensure chemical are being released when the pump is not running. Apply to the pool on a regular basis.
  4. Be sure to NOT use the swimming pool cover when the outside temperature too hot. The covered pool will become hot and will create algae.
  5. Use instructions for replacement of the SFX filtration system found in the manual of disassembly and Assembly.

 

Tip: Using two people to remove the pump and re-installation is recommended. 

 

If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

 

Symptom: Pump leaks water.

To determine if the pump itself has a leak or if the canister connections are leaking water. You will have to put your hands in water and may get wet while trying to perform this step.

Scenario 1: Water is leaking at the connections of the hose or the upper part of the canister:

  1. Disconnect the pump from the wall. Check if it is damaged or if there are missing o-rings. Check the inside of the canister.
  2. Ensure hoses and clamps are secure and are in good condition. The top must be correctly tightened. Please visit our section of hose and tips service for advice.
  3. Switch on the pump again to see if it is properly functioning.

If SFX filtration system still drips water, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

Scenario 2: If the water is leaking from the bottom of the canister:

  1. Place the return plug over the opening, unplug the pump, and quickly place the RF CAP to stop possible water flow.
  2. Remove the base, then the pump assembly by turning it clockwise (looking downward). Be careful not to lose the motor seal (rubber gasket).
  3. Check the inside of the canister for damage. Check the pump assembly for damage that could be causing the leak. Look at the packaging for damage.
  4. Slowly insert the pump assembly back into the canister so that the volute outlet is aligned with the outlet hole in the canister.
  5. Tighten the base by turning counterclockwise (looking downward); make sure that the gasket is positioned correctly.
  6. Remove the RF plug and the water stopper, allowing the water to fill the SFX canister. Turn on the pump to see if the system still dripping water.

If SFX filtration system still drips water, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

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