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RX Filtration System Troubleshooting

Useful Tips

Note: Disconnect the pump from the electrical outlet before performing any troubleshooting pump.

Symptom 1: Pump will not start or stay on and may turn off suddenly on its own.

  1. Check to see if the pump is connected to a grounded of 3 prong plug connection.
  2. Hold down the button "test" If you have a GFCI for 30 seconds, then release the button. Press the reset button to start the pump.
  3. Check another appliance or small device, such as a hair dryer. If that doesn't work, the problem is not with the pump and the client should reset their circuit breaker. If the problem persists, call an electrician to check the circuit.
  4. Ensure that the line voltage is between 105 and 125 volts AC. It is possible that the voltage is too low to run the pump.
  5. Is the pump hot? Pumps are protected by thermal overload. If the pump gets too hot, the circuit opens and the pump will stop operating until it cools. Please check in the operating times here. For best results, run the pump at night when the temperature is lower.
  6. Ensure that there is no debris on the inside of the canister and inside of the pump itself. Use the instructions for replacing the rotors assembly RX filtration system found in the manual of instructions for disassembly and assembly.

If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

 

Symptom 2: There is no water flow or slow water flow:

  1. Check the filter cartridge or replace filter cartridge if needed. Help with the cleaning of the filters can be found in Filter Cartridge Cleaning and Care, under Pool Support, Accessory Instructions and Tips.
  2. Check for obstructions at all sites of the hose. You can also look inside hose for debris.
  3. Check to see as air can be trapped inside the RX canister and hoses. Be sure to run the water into the filter canister until it escapes from above the seal top and vent screw before securing it. Fix and inspect hoses to prevent captured air pockets.

If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

 

 

 

 

 

Symptoms 3: If the pump makes a loud noise, but there is no movement of the water:

  1. There could be blockages of the rotor assembly. Unplug the pump and check for obstructions at the entrance to the canister to see if there is something (for example stones, branches) locking up the rotor and stopping it from spinning. Use a Philips screwdriver to disassemble the pump, be sure to review the instructions for replacing the rotor assembly on the RX filtration system that is in owner’s manual to remove the rotor assembly.
  2. Sometimes, the rotor assembly can be misaligned and may need to be realigned to set inside the pump and volute housing correctly for it to function properly. If there is damage on the rotor, a warranty claim may be need or a purchase of a new rotor assembly, please be sure to review owner’s manual for warranty guidelines. Be sure to check if there is sand / gravel and clean the rotor and as where it rests inside the pump.
  3. Turn off the pump; unscrew the vent screw to release the air, be sure to run the water into the filter canister until it escapes from above the seal top and vent screw before securing it. Fix and inspect hoses to prevent captured air pockets.

If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

 

Symptom 4: Pump leaks water.

To determine if the pump itself has a leak or if the canister connections are leaking water. You will have to put your hands in water and may get wet while trying to perform this step.

 

Scenario 1: If water is leaking at the connections of the hose or the upper part of the canister:

  1. Disconnect the pump from the wall. Check if it is damaged or if there are missing o-rings. Check the inside of the canister.
  2. Ensure hoses and clamps are secure and are in good condition. The top must be correctly tightened. Please visit our section of hose and tips service for advice.
  3. Switch on the pump again to see if it is properly functioning.

If RX filtration system still drips water, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

 

Scenario 2: If the water is leaking from the bottom of the canister:

 

  1. Place the return plug over the opening, unplug the pump, and quickly place the RF CAP to stop possible water flow.
  2. Remove the base, then the pump assembly by turning it clockwise (looking downward). Be careful not to lose the motor seal (rubber gasket).
  3. Check the inside of the canister for damage. Check the pump assembly for damage that could be causing the leak. Look at the packaging for damage.
  4. Slowly insert the pump assembly back into the canister so that the volute outlet is aligned with the outlet hole in the canister.
  5. Tighten the base by turning counterclockwise (looking downward); make sure that the gasket is positioned correctly.
  6. Remove the RF plug and the water stopper, allowing the water to fill the RX canister. Turn on the pump to see if the system still dripping water.

If RX filtration system still drips water, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

 

 
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