Please visit Troubleshooting Liner as most issues can be fixed by following troubleshooting directions.
If your issue was not resolved by following the above steps, you may qualify for a warranty replacement if the pool was purchased in the past 90 days and have proof of purchase.
To file a warranty claim please call 1-888-919-0070 to speak with a representative.
Polygroup offers a limited manufacturer’s warranty and does not offer any type of service plan or extended warranty. However, some of our retailers may offer a service plan or extended warranty. If you purchased one, please adhere to the following guidelines.
1. Contact Polygroup at 1-888-919-0070 to ensure original limited warranty has expired. A proof of purchase will be required for our manufacturer’s warranty or a retailer’s service plan or extended warranty.
2. If you are outside your warranty period, you may purchase a new part at our online store or by calling one of your customer care associates. Check your receipt / proof of purchase for a line item that states service plan or extended warranty.
3. If you purchased a service plan or extended warranty from your local retailer, please contact their customer service and follow their policies and procedures for that service.