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Pool Liner

Please visit Troubleshooting Liner as most issues can be fixed by following troubleshooting directions.

If your issue was not resolved by following the above steps, you may qualify for a warranty replacement if the pool was purchased in the past 90 days and have proof of purchase.

To file a warranty claim please call 1-888-919-0070 to speak with a representative.  

Extended Warranty

Polygroup offers a limited manufacturer’s warranty and does not offer any type of service plan or extended warranty. However, some of our retailers may offer a service plan or extended warranty. If you purchased one, please adhere to the following guidelines.

1. Contact Polygroup at 1-888-919-0070 to ensure original limited warranty has expired. A proof of purchase will be required for our manufacturer’s warranty or a retailer’s service plan or extended warranty.

2. If you are outside your warranty period, you may purchase a new part at our online store or by calling one of your customer care associates. Check your receipt / proof of purchase for a line item that states service plan or extended warranty.

3. If you purchased a service plan or extended warranty from your local retailer, please contact their customer service and follow their policies and procedures for that service.

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