White trees have a blue tint to them, and may look blue/grey while in the box. Please set up the tree fully and turn the lights on to see the white color.
Sunlight can cause white trees to fade. Over time, white trees will turn yellowish.
Polygroup will replace a same or similar section of comparable value after the Christmas season on trees purchased in the same year.
Polygroup will not replace discolored trees purchased in previous years. Trees only become discolored due to misuse and accidental damage, which are not covered under the limited warranty.
If your white tree appears discolored even with lights on, you can buy canned spray flocking to cover the discoloration.